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Do you have different service packages?
Small and Medium businesses have their own unique needs. Many times IT service providers try to create a one size fits all IT package which often results in gaps in service or in higher costs being paid for equipment and services the business does not need. At Presponse Technologies we are focused on learning your company’s needs and customizing our solutions to you. Our goal is to ensure your satisfaction and a long-term beneficial working relationship. Your IT infrastructure should support everything else you’re doing, not be a burden on your time. We take over the issue management and put in place a system to help prevent problems before they arise.
Will you guarantee that I won’t have any technical problems or downtime?
No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system.
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If you are able to access my systems remotely what’s to stop you from accessing our confidential information?
If we have a need to access your systems remotely we will do so with your permission. Our work is done in the presence of anyone who wishes to watch, just as it would be if we were working on-site. Our system also creates extensive logs of all access to client systems.
4.
Why should I choose this service over a traditional support contractor billing by the hour?
Number one reason…unpredictable costs. Why pay for downtime when you can pay less for uptime? Consider the fact that we can resolve about 80% of your problems remotely within 22 minutes. Downtime accounts for roughly 60% of your IT costs. The value of the proactive management approach becomes clear when you realize all the costs actually involved.
5.
What if I need someone to visit us onsite?
If it is determined that an on-site service call is necessary then someone will be dispatched immediately. Please note that on-site work can also be included under your monthly flat rate bill by choosing a management plan that covers on-site services.